"Hello!! How may I help you mam" We all are aware today that the female or a male voice from the other end who is eager to help and solve my problem is none other than a call center executive. Call Center is now a part of each and every industry all over the world rather it is a very important division of the company since it is considered to be the face or mouth of the organization. Call Center is also known as voice-BPO industry, this is now a growing and booming industry of India. It not only brings foreign revenue to India but also generated huge employment at every corner of India. It is a concept which changed the customer support or a marketing profile of a company altogether. Though this concept started from the west but today even small business of India do not hesitate to keep a call center to promote their business as well as enriched customer support. Young generations today are very much excited about call center industry because this industry gives chances mostly to the fresher or just graduated. Infact pay of a call center executive is also high compare to the pay for fresher in other industry.

Call Center is broadly classified into two segments, Domestic Call Center and International Call Center. Call Center for an 
Organization can be for support or customer care for the organization, else it can be a tele-marketing unit to sale or promote Organization’s product or services to the target customers. Domestic Call center does not require much of english proficiency for it's customer care or tale marketing services but obviously a minimum proficiency is required in domestic call center also. Domestic tale calling at the moment is not very popular in all the sectors in India but still it is highly popular with banking and telecom sector in India.

Similarly, like international call center, domestic call center also work round the clock which is termed as 24X7 i.e. 24 hours a day, 7 days in a week the call center is on towards customer support.

International Call Center, which is considered to be the one of the most important outsourcing business to India from USA, UK, Australia and other developing countries. The job get outsourced from these countries are known as Business Process Outsourcing or BPO. Various jobs from the international countries get outsourced to India like software development, financial and audit services and telecalling. Out of these various BPO services, International Call Center consists of telecalling jobs which can be classified further as inbound call center and outbound call center. Call Center which receives call from overseas customers are called inbound call center and call center which makes call to overseas customers are outbound call center. Customer care, technical support, query handling, these are the different inbound services get outsourced by the foreign clients to Indian company. Tele marketing, product promotion, presales and conducting survey are some of the outbound services get outsourced by the foreign clients to Indian company. Sparsh BPO, 24X7 services are some popular domestic call center. Wipro, HSBC, Dell, Mphasis, BNK esolutions are some of the popular international call centers in India.

Generation of huge employment and constant opening for the new generation as well as fetching high volume foreign revenues by call centers gave a new direction to the growth of Indian economy.