As business grows so is the complete dependence on the computers to perform both complex and simple activities. The more complex an organisation is, the more problematic it becomes. Therefore, the only ways to get the problem solved is through an effective support system.

Major problems in an organisation may arise as a result of operator error or sudden break down of the system because of virus attack. To counter a problem like, the company needs an very efficient and intelligent system or business support system.

Efficient support system is all about understanding the rudiments and the complexity of a business network arrangement and applications of the necessary expert action to get the problems resolved. Efficient support system are recognised by its prompt addressing of organisational business problems

Network Support is all about understanding and applying the technical knowledge for the smooth working of an organization or business through the service desk. Business support does not only resolve emergency problems, they are also involved in every stages of an organisational informational technology decision making process.

Support department are also involved in the procurement of the necessary infrastructure for smooth running of business information system. Support depart are either contracted to third parties or an integral part of the organisational settings. It can be contracted if the organisation which to defray cost of maintenances of the computer system and it can also form a part and parcel of the organisation if they serving the necessary purposes.